Option 1 — Delete from your account page
- Sign in to Nutrivex AI.
- Open your account page (or Settings → Account in the mobile app).
- Select Delete account and confirm.
Option 2 — Request deletion by email
Send an email from the address registered to your account to privacy@nutrivex.ai with the subject “Account deletion request”. Include the email address on your account so we can verify ownership. You can also use our contact form.
What gets deleted
- Your account, profile, and authentication identity (including Google/Apple sign-in links).
- Nutrition and health data: meals, calories and macros, water intake, weight history, and body goals.
- AI coaching conversations, generated meal plans, and personalized recommendations.
- Preferences such as language, theme, and notification settings.
- Newsletter and contact records tied to your email, on request.
What we may keep, and for how long
We retain a limited set of records where the law requires it: payment and invoice records kept by our payment processor for tax and accounting purposes (typically up to 7 years), and minimal security or fraud-prevention logs. These records are kept isolated and are never used to rebuild your profile. Anonymized, aggregated statistics that cannot identify you may be retained indefinitely. Backups are purged on our normal rotation, within 90 days.
Before you delete
Deletion is permanent and cannot be undone. If you have an active Premium subscription, cancel it first (or ask us to cancel it as part of your request) — deleting an account does not automatically refund an in-progress billing period. You can export your nutrition data from your account page before deleting.
Timeline and confirmation
We acknowledge deletion requests within 5 business days and complete them within 30 days. You will receive a confirmation email once your data has been removed. Questions: privacy@nutrivex.ai.